Product Delivery and Returns

Delivery and Returns

UK DELIVERY – FREE (Please allow up to 5 working days) test.
EU DELIVERY – International Shipping – £3.99 (Please allow 8 working days).

United Arab Emirates – International Tracked & Signed – £11.99 (Please allow up to 10 working days).
Australia – International Tracked – £14.00 (Please allow up to 10 working days).
Rest of the World Delivery – International Tracked & Signed – £19.99 (please allow up to 15 working days).

USA - Unfortunately we do not ship to the USA at this time

Canada - Unfortunately we do not ship to Canada at this time

Please be advised that customs duties and other fees may apply on top of the shipping fee.

Please email support@secretwhispers.co.uk if you have any questions on delivery price to your address.

REFUND AND RETURNS

If our products didn’t help you, we’ll accept your refund within 30 days of purchase without any hassles.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, simply return within 30 days of purchase and when we receive the product back to our warehouse, we’ll be happy to send your full purchase price back.
The customer is responsible for properly packaging, printing the return label, and shipping the products to us.
Secret Whispers is not responsible for returns that are lost or damaged in transit.
To complete your return, we require a receipt or proof of purchase.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@secretwhispers.co.uk
Julie, the Founder, personally stands by the superior quality of her product and wants every woman to be delighted with their Kegel Exercise Kit.